A complaint against SpiceJet and another one against British Airways and another one against Air France hit the irony way too hard in our heads. So when it comes to harassing consumers, desi videsi are all equals, no discrimination, thank you very much!
We lubbb equality!
So our very own (own?) SpiceJet was ordered to pay Rs.25000 to a passenger by a Delhi consumer forum in New Delhi after they wrongly charged a consumer’s daughter Rs. 700 for carrying excess baggage on a flight from Pune to Delhi. The forum held that nowhere in the terms and conditions of the e-ticket was mentioned that extra charges will be payable on excess baggage and hence ordered the airlines to not only refund the amount but also pay compensation for mental agony and harassment.
25K for 700! That is why we urge our consumers to stand for their rights…it is actually worth it and more!
SpiceJet To Pay 25K To Passengers. (Deccan Herald)
Close on heels, British Airways decided to forego all stuff British (forgive the colonial hangover) and decided to trouble the consumers desi ishtyle. Result was a sharp rap on the knuckles by the consumer forum, once again adhering to the innate desipan of the situation. British Airways had offloaded a woman passenger at Vancouver Airport as they had failed to inform her that she needed a transit visa for London en route to Delhi. The woman was forced to extend her stay in Canada due to failure of airline and its agent to give her proper information. Both the airline and the travel agency were held directly liable and were ordered to pay Rs. 2 lakhs as harassment compensation including the litigation costs.
British Airways To Pay 2 Lakhs For Offloading A Passenger (Deccan Chronicle)
French courtesy went for a toss when Air France not only misplaced a 73 year old woman’s luggage but also returned it a week later in damaged condition. The New Delhi District Consumer Forum, while ordering Air France to pay a compensation of Rs. 60,000, not only took the misplacement and damage into account but also the fact of uncertainty and anxiety faced by the consumer during the entire week when the luggage was missing and even when it was found, the passenger’s husband had to travel to Delhi from Chandigarh to collect it.
Air France To Pay 60K For Luggage Damage (Business Line)