On arriving at the airport the Shetty family was shocked when they were informed that the flight has been cancelled. The airline staff did not inform them in advance or made any alternative possible arrangements and offered them to refund the ticket amount.
As Shetty family was in hurry they had to take the refund and buy the tickets of next available flight at double the price. Shetty later filed the complaint at the Consumer Forum seeking a compensation of Rs. 28,288 for all additional charges they had to incur because of the last moment cancellation.
Dakshina Kannada District Consumer Disputes Redressal Forum directed the airlines to pay a compensation amount of Rs. 40,000 to the couple for canceling a flight without making alternative arrangements.
In response to the complaint against Jet Airways India Limited, the company said that the flight was rerouted to Bangalore due to bad weather. They also claimed that they informed Shetty family of other arrangements but they opted for a refund..
Forum president Asha Shetty, quoting National commission’s order in Dr Arun Jain versus Thai Airways International limited case, said the airlines had failed to make alternative arrangements for the couple. It directed Jet Airways to pay a higher compensation of Rs. 40,000 to the complainant.
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