Hotel Management Is Right In Charging Over And Above The MRP For Packaged Food Items.

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  • I bought a Maruti Zen Estilo from Sweety Sales in July 2011. The dealer has till date not registered the car in my name. I am driving the car for past 2.5 months on temporary registration number. Due to which I cannot take my car for long drives. What are my chances of dragging the dealer and Maruti to consumer forum?

                                                                                                                                                                      Mr. Sukhvinder Ahuja, Panchkula

Ans: The Company is not obliged to register a new car with the RTO. It is an extra service provided by the Company. Mr. Ahuja, you will have to approach the RTO for registration of your car. To register the car RTO may ask you for following documents:

1. Sale certificate issued by Sweety Sales,

2. Road-worthiness certificate issued by the Company,

3. Attested copy of a valid vehicle insurance policy,

4. Proof of address and identification,

5.  Print of the chassis number and such other papers as may be needed.

In addition, customer will be asked to submit one-time road tax and the required registration fee. The vehicle will be physically inspected by the Inspecting Authority and a unique Registration Mark assigned to the vehicle for display thereon.

  •  On November 2, I took my gang of friends for dinner at Koyla restaurant. The restaurant charges Rs. 50/- for soft drinks. The actual MRP of the soft drinks is Rs. 25/- (as written on the bottle). When questioned, the management said that this practice of charging more than the MRP is followed throughout India. Is it true? And if it is, why is it so?

                                                                                                                                                                               Ms. Minal Rathod, Chandigarh

Ans: The hotel management is right in charging over and above the MRP for packaged food items. The  Chandigarh Consumer Forums have given judgment stating so. The reason is that the hotel can charge for services provided by it like the ambience, serving food, music etc. However if the menu card states a price which is different from what is actually charged to you in the bill you can file a complaint against the hotel.

  •  My wife gifted me an expensive Esprit watch. I have hardly used the watch for over a month and had to send the watch back to the company for servicing as it would suddenly stop working. Although the watch is repaired, I do not trust the Company anymore and want replacement for the watch.

                                                                                                                                                                             Mr. John Mathews, Chandigarh

Ans: Mr. Mathews, you have the full right to get your watch as it is still under warranty. You can write a formal letter to the Company asking for replacement of the watch. Or you can route your complaint through us as we may be in a position to talk directly to the higher authorities of the Company.

If you want our experts to advice you on your consumer queries, write to us with your questions  at runjhun.noopur@akosha.com.