The Not So Breaking News–Air India Is The Third Worst Airline In The World!

Air India is the third worst airline in the world

Air India is the third worst airline in the world

This is the mai-baap of anti-climax. The ultimate anti-thesis of breaking news.

Air India is the third worst airline in the World!

Duh! And you needed experts to tell you that!? You could have asked us!

Air India has been rated world’s third least safe airline after China Airlines and TAM Airlines, according to a report from a website that monitors plane crashes around the world.

India’s national carrier is ranked 58th among 60 listed airlines by Hamburg based Jet Airliner Crash Data Evaluation Centre (JACDEC).

In other words, Air India has indeed done us proud, ranked third from the bottom!

Finnair is now the world’s safest airline, followed by Air New Zealand, Cathay Pacific and Emirates, according to JACDEC Safety Ranking 2012.

The centre calculates its annual rankings based on aircraft loss accidents and serious incidents over the past 30 years. The resulting index relates that information to the revenue per passenger kilometer (rpk) earned by the airline over the same period.

And of the n number of reasons that we have given you to not fly Air India, and of the n+1 reasons that you can conjure up yourself, this one definitely takes the cake!

Air India ranked world’s third worst airline (Times of India)

 

Travelling Abroad? Here Are 3 Things You Must Know About Travel Insurance.

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3 Things You Must Know About Travel Insurance

3 Things You Must Know About Travel Insurance

Insurance is a dubious prospect and despite its proven necessity and utility, there is still a large section of individuals who think several times before investing even a penny of their hard earned money into insurance. It would not be an exaggeration if we say that has insurance not had tax benefits, the number of insurance patrons in this country would have been drastically low.

Admittedly, consumer awareness has increased in this regard in past several years and insurance has increasingly been recognized as a necessity rather than a liability. However, add travel behind insurance and we have consumers clamoring all over again.

Travel insurance continues to be an alien territory for the consumers, willfully sacrificed at the altar of frugality. Even when consumers do opt for travel insurance out of compulsion, they still fail to recognize the importance of this form of insurance and the things they must keep in mind while opting for it.

We bring you a lowdown on some crucial ‘Whys’ and ‘Hows’.

Travelling Overseas? You Need Travel Insurance—You need it not just because it is something needed to be done. You need it because it is your cushion against a whole lot of very real issues that one may face overseas including medical expenses, evacuation and repatriation, loss of checked-in baggage, delay in baggage, personal accident, loss of passport, trip delay and even hijack/other terrorist activities.

An overseas travel insurance is your safety net in a foreign land and hence, you must be extra careful when opting for a policy. Do not make the choice mechanically. Be cautious and aware.

Choose Your Insurer Wisely — Getting travel insurance these days is extremely easy with insurers having convenient tie-ups with ticketing platforms where the insurance policy is issued along with the ticket. But in this ease lies the trap. Don’t sacrifice your insurance to a safe travel for the sake of convenience. Be vigilante and make a lot of enquiries. Make sure your insurer is a established and trusted brand with a good track record. Do background research yourself on the internet and read the reviews/complaints of the people who have had an experience with that insurer. Their perspective may not be entirely objective but reading enough user reviews is bound to give you a fair idea of any recurring concerns or red flags with respect to the insurer.

Choose Your Policy Carefully—This is an extension of the previous point. In addition to a good insurer, you also need to opt for a policy that suits your individual needs. If you are a kind of a traveler who travels with bare minimum luggage, a policy that focuses on personal safety and insurance would be a better choice than one that puts a lot of emphasis on insurance of the baggage. Also, always compare the premiums and benefits before settling for a policy. The policy your travel agent is offering may not be the best deal around. Always look into the comparative pricing and coverage of all the policies and then make a decision.

While we hope that none of our readers ever be in a situation where they need to avail their travel insurance, we always intend to give you the best pragmatic advice—which in this case is to always get a travel insurance when travelling abroad. It is an investment that shall hold you in good stead.

Happy Travelling!

 

 

 

Warning: Consumer Troubles Ahead! Systematic Increase In Telecom Tariffs Sets TRAI’s Alarm Bells Ringing!

Systematic Increase In Telecom Tariffs By All Operators Sets TRAI's Alarm Bells Ringing

Systematic Increase In Telecom Tariffs By All Operators Sets TRAI's Alarm Bells Ringing

We had reported about the hike in telecom tariffs earlier. (See Airtel And Idea Hike Call Rates, Others To Follow).  As we have been saying, others too have been following the suite, increasing tariffs at various levels after a long period of being a telecom industry with the lowest rates in the world.

Telecom operators Idea Cellular, Vodafone and Reliance Communications are reported to have increased call charges in the range of 20 per cent to 33 per cent in a span of months. There was another hike in mobile internet services within last one month by Airtel, Vodafone and Idea Cellular in the range of 25 per cent to 30 per cent.

In the another installment of hikes, telecom operator Airtel and Idea Cellular took promotional scheme route to hike call rates by slashing free minutes in the range of 10 per cent to 25 per cent and increasing rates of special tariff vouchers which offers discounts on call rates and other services.

 There is a clear cut pattern and he industry watchers including TRAI chairman have expressed concerns about a possible nexus. NGO Telecom Watchdog has even approached Competition Commission and TRAI to look into these hikes, stating that hike in a cartelised manner is’ illegal, unjustified, and arbitrary‘.

TRAI has however assured that freedom granted to the telecom operators for fixing their call charges should not be taken for granted and that changes in tariffs are being continuously monitored by the regulator.

For years, Indian consumers had reaped the benefit of a feverishly competitive telecom industry, willing to slash the rates irrespective of losses. It would indeed be a proverbial full circle if that same set of consumers now find itself as a victim of cartelization between these very telecom players.

Tadka, however, hopes that TRAI’s belligerent stand in this regard would be an effective shield for the consumers.

Telecom tariffs are continuously monitored: TRAI (The Hindu)

Internet Junkies Rejoice! Internet Service Providers Liable To Pay Heavy Fine For Bad Services, Says TRAI.

Internet Service Providers Liable To Pay Heavy Fine For Bad Services, Says TRAI.

Internet Service Providers Liable To Pay Heavy Fine For Bad Services, Says TRAI (Picture Credit :commerce.idaho.gov)

Tired of your broadband services never living upto their promises?

Seems like TRAI is tired to and hence taken it upon itself to rectify the situation.

As per the updated Quality of Service regulations effective since January 1, 2013, an Internet Service Provider (ISP) found guilty of providing broadband services that fail to achieve the benchmark of Quality of Service (QoS), will be fined up to 50,000 rupees for every parameter found below quality benchmark. For subsequent contraventions of the QoS, the amount shall go up to One Lakh.

TRAI has also directed the ISPs to submit a Performance Monitoring Report, failing which they would be fined a sum of up to Rs 5,000 for every day that the default continues. In the event of an ISP submitting a false Performance Monitoring Report, it would be liable to pay a fine of Rs 10 lakh per parameter falsified.

As per the broadband QoS regulations, 2006, few of the relevant parameters that the ISPs are required to comply with include :

  • 100% activation in less than or equal to 15 days after the payment is done.
  • Repair of any fault or restoration of services to be completed by next working day in more than 90% of cases, and 99% in next 3 working days.
  • Less than 2% billing complaints per 100 bills issued and 100% of billing complaints resolved within 4 days. Also, 100% refund of deposit within 60 days of closure of account.
  • 60% of calls answered within 60 seconds, 80% of calls within 90 seconds.
  • Subscribed Broadband Connection Speed to be met more than 80% from ISP Node to User.

Simply put, your ISP can no longer get away with shoddy and lax services without bearing a severe pecuniary consequence. In principle, this is an excellent move to ensure better consumer services from the ISPs. What reamins to be seen is how effective these measures actually turn out to be!

You can find the complete QoS Regulations, 2006 here and TRAI’s latest dierctives here.

The Big Blow! Airtel And Idea Hike Their Call Rates Drastically, More To Follow Soon!

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Airtel And Idea Hike Call Rates Drastically, More Like Vodafone To Follow Soon

Airtel And Idea Hike Call Rates Drastically, More Like Vodafone To Follow Soon (Picture credit: widefide.com)

After years of providing call rates that progressively dropped in the fiercely competitive telecom market, the telecom companies have finally decided to bite the bullet and start hiking the call rates.

In a move that is shocking but not entirely unexpected, Airtel is reported to have increased call rates by almost 100%, effectively doubling the existing rates. The company is also reportedly reducing free minutes by up to a quarter and has increased prices of some call vouchers for prepaid customers by 5-15 rupees.

According to Idea’s spokesperson, company has raised call prices in some zones by withdrawing what she said were promotional offers but there was no across-the-board increase. According to media reports, Idea has also gone for a steep hike from 1.2 paise per second to 2 paise per second.

The fierce competition in the telecom market had sent the call rates tumbling down in 2009, with absolutely no increase for over 3 years. A hike, hence, has been long due.

More concrete information in this regard shall be coming in within next few days with respect to Airtel and Idea as well as other major players like Vodafone.

We shall keep you posted on the developments. But for now, it looks like bad news galore for the consumers!

Bharti Airtel raises call tariffs by almost 100% (Times of India)

Misselling No More! IRDA Comes Out With A Framework To Curb Insurance Frauds.

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IRDA To Curb The Insurance Frauds, Cheating Agents Menace, Comes Out With A Framework.

IRDA To Curb The Insurance Frauds, Cheating Agents Menace, Comes Out With A Framework.(Picture Credit: topcontentcenter.com)

Just because you are not paranoid, doesn’t mean your insurance agent is not out there to cheat you!

For the longest period of time, we have been resonating with this sentiment, urging our readers to be on guard against the misselling tactics of the insurance agents. For a glimpse of our concerns and take on this issue, see 5 Shocking Misselling Tactics Of Insurance Agents.

Our paranoia hasn’t been without a reason and the statistics emerging from within the insurance industry with respect to the cheating insurance agents has done nothing to quell our fears. However, the regulator IRDA seems to have been bothered by these concerns as much as the ‘aam junta‘ and after a long long while, decided to do something concrete about it.

IRDA has come out with a framework for monitoring frauds in the insurance sector and asked insurers to carry out due diligence on their staff, including agents. The circular issued by IRDA to the insurers directs them to lay down procedures to carry out the due diligence on the personnel (management/staff)/ insurance agent/ corporate agent/ intermediary/ TPAs before appointment with them. It is required that insurers understand the nature of fraud and take steps to minimise the vulnerability of their operations to fraud.

The insurers are required to submit a compliance report with the regulator by June 30, 2013.

A rigorous due dilligence of the employees, especially agents, if done right, is one of the most effective methods to curb fraudulent practices and to that extent IRDA’s has taken a step in the right direction.

IRDA has classified frauds in the insurance sector under three heads — claim fraud or policyholder fraud, intermediary fraud and internal fraud. It has also asked the insurance companies to frame anti-fraud policy and said that the company’s board would review the policy on an annual basis.

Insurer have been directed to inform both potential and existing clients about their anti-fraud policies and highlight the consequences of submitting false statement for the benefit of policyholder in the insurance contract.

We really hope that the move doesn’t turn out be another damp squid and does succeed in actually curbing this menace at least to some extent.

IRDA comes out with framework for monitoring insurance frauds (Business Standard)