Could you claim compensation for a pair of torn shoes?
Incredibly, the answer is yes! And that too, here in our country itself and not some over litigated haven like United States.
This is a piece of news that shall come as joy for shoe-lovers in the country!
When a Bangalore based consumer H. S Madhumati’s brand new pair of Bata shoes purchased from its retail outlet were torn within 3 months against the 6 month warranty for the product, she could have grumbled, cursed and moved on like most of us in her place would have done. She, instead, decided to do something about it and filed a complaint in the consumer forum.
Madhumathi tried to get the shoes replaced from the outlet as per the warranty as the shoes were irreparable. But, was refused by the manager. She then filed a complaint with the consumer court. Notices were sent out but neither company nor the outlet responded.
The forum held the company liable towards the consumer and directed the company and the manager of the outlet to replace the shoes of the same model, which is free from any defect, to the complainant. In the event, that particular model of shoes are not available, the store/company have been directed by the Forum to refund the amount of Rs 999 with interest at 12% p.a. from November 16, 2011(when a legal notice was sent to the company) until actual payment. The Forum has also directed the company and the store manager to pay a compensation of Rs 2,000 to Madhumathi Bai by December 15.
Bata asked to compensate customer for torn shoes (Times of India)
(Picture Credit: topnews.in)