The Mumbai Suburban District Consumer Disputes Redressal Forum has recently ruled that the carrier will be held liable for the damage caused to the goods during transportation. This ruling comes as a big relief to consumers who suffer losses due to damage to their goods by movers and packers while shifting from one place to another. In this decision, the Forum held that the liability of the carrier will be equivalent to that of an insurer. The complainant only needs to prove that the goods transported by the carrier were damaged or lost. Negligence is no longer required to be proven.
In the case, goods had been transported through Agarwal Packers and Movers by Mr. Anuj Sethi. The goods were damaged and the terms of the contract in terms of the delivery were not complied with. The goods had been insured for Rs. 3,00,000 and the complaint had paid Rs. 49, 550 to the company. The company had offered to pay a compensation of paltry sum of Rs. 30, 000 against a damage of Rs. 1,29,100. The Forum ordered the company a compensation of Rs. 1,30,000 towards damages and Rs. 35,000 as compensation for mental agony and legal costs.
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