Agarwal Movers and Packers held liable for damage to goods during transit

Agarwal Movers and Packers held liable for damage to goods during transit



The Mumbai Suburban District Consumer Disputes Redressal Forum has recently ruled that the carrier will be held liable for the damage caused to the goods during transportation. This ruling comes as a big relief to consumers who suffer losses due to damage to their goods by movers and packers while shifting from one place to another. In this decision, the Forum held that the liability of the carrier will be equivalent to that of an insurer. The complainant only needs to prove that the goods transported by the carrier were damaged or lost. Negligence is no longer required to be proven.

In the case, goods had been transported through Agarwal Packers and Movers by Mr. Anuj Sethi. The goods were damaged and the terms of the contract in terms of the delivery were not complied with. The goods had been insured for Rs. 3,00,000 and the complaint had paid Rs. 49, 550 to the company. The company had offered to pay a compensation of paltry sum of Rs. 30, 000 against a damage of Rs. 1,29,100. The Forum ordered the company a compensation of Rs. 1,30,000 towards damages and Rs. 35,000 as compensation for mental agony and legal costs.


See also Delay in cargo delivery amounts to a deficiency in service.


See more articles on Mover and Packers sector here.

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Pragati Packers & Movers Complaint

Overnight Express Complaint

MBI Movers and Packers complaint

File your complaint here


  1. This is a good judgment, relif for the consumenrs.
    Just by building a big brand Agarwal Packers is charging big money with very poor service. Their service is very very bad. The response to customer is also not very friendly. I believe a lot more cases are waiting for such companies to be sued for damages.

  2. Yes Shraddesh. We are getting a lot of customers who have complaints against courier/cargo companies – but the courier companies don’t seem to care too much.

  3. ey Dabas,

    Thanks for leaving a comment. Yeah – it seems that some brands don’t really care about the negative word of mouth. I’m sure you alone will take away business worth thousands from Agarwal Movers and Packers in the next 2-3 years. And Agarwal Movers would be none the wiser! It’s just plain common sense.

    Keep reading and commenting!


  4. Now that is heartening news. Buggers had delivered my goods upside down! Thankfully I have gotten the guys to pack it properly and the damage was limited to a couple of thousand bucks.
    They promised but never got back. It wasnt worth the trouble to me but I make sure nobody I know uses them again!

  5. this is a good judgement and a lesson to the co. which does not care for the hard earned money of its customers. These cos. not only shatter the faith and trust reposed by their customers but also rob them financially. But is this Agarwal Packers & movers a co. under DRS group of Secunderabad or some other deceptively similar . Because I too had a harrowing experience with the former, who not only failed to deliver me my car in time but sent the car in an extensively damaged condition with some of house hold goods also missing.Moreover they even failed to accept their misdeed and show the bare minimum courtesy and professionalism. The delivery took 14 days instead of 4 days committed by them.

    • Yeah Pradeep. This whole sector – Movers and Packers & Couriers – has huge structural issues. Especially the barrier to entry is so low and a lot of player do not have the wherewithal to offer a good service.

      We are hoping that we are able to find some ways in which to help people in resolving their complaints.

      Akosha Team

  6. dear sir,

    we delivered our courier at Mumbai but it wrongly delivered in mathurai(chanai).

    please take action against the courier .POD number(218405159),

  7. Your service is really really very good and definately i will try it.

    Further for more services as like loading,unloading and other services you can visit
    packers mover