complaint against PVR, wins appeal against consumer forum order
This doesn’t seem like a day for the consumers, with more stories of verdicts against the consumers tumbling out. Going by the extreme consumer oriented stance that consumer forums usually take, multiple anti-consumer verdicts are really rare.
This time, its PVR that has been benefited by the stroke of this rare good luck.
UT Consumer Commission allowed an appeal by PVR against an earlier decision against it by the District Forum. This case arose when a couple bought tickets of ‘Haunted’ expecting a 3-D scare but were treated with a dull 2D affair. Upon complaint, the District Forum held PVR liable and awarded a compensation of arpund Rs. 50,000.
The UT Consumer Commission, however, set aside the verdict on the ground that the ticket did not say that the movie was in 3D and the posters which said so were not made by PVR but by the makers and the theater never claimed that the movie was being shown in 3D. Even the tickets were prices lower than what a 3D movie ticket usually costs.
The commission does not seem unjustified in its stance. However, when a movie is advertised as 3D, we think it is the duty of the theater to make specific and prominent declaration of the fact that it is being shown in 2D if that is the case.
As far as we are concerned, we would have sued the theater for screening ‘Haunted’ in the first place, 3D or not!
PVR Wins Appeal Against Consumer Forum Order (Indian Express)