Sale! Sale! Sale! Decoding The Tax Maze Behind That Discount On Your Shirt.

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Twitter Query On Sale And Taxes

Twitter Query On Sale And Taxes

Twitter Query Extra Taxes On Sale Price Allowed

Twitter Query Extra Taxes On Sale Price Allowed

Sale! That is one word that always catches our eye. More so if you belong to that proud section of the population called ‘girls’. There goes our allegiance to the cliche–yes of course, that cliche which demands that we always make a reference to squealing girls whenever the word ‘sale’ is uttered.

Much as the feminist in me pleads to open a debate on how wrong that cliche is, I will steer clear of the issue and concentrate on the query at hand. (Which by the way is an extremely logical question that comes from a girl-who evidently thinks  not squeals when she sees a ‘sale’ sign. See-there I made my point!)

So one of our readers, asked us that when they say sale and then taxes extra, is it allowed?

The question, honestly, made us do a double take. The number of times we had gone to a sale and still never noticed this!

A primary research indicated that there are no clear answers to the question. So with a little help from our legal expert, Himani Subramanian, we got down to decoding this tax maze.

Under the Consumer Goods (Mandatory Printing of Cost of Production and Maximum Retail Price) Act, 2006, the consumer cannot be charged over the maximum price printed on the goods by the manufacturer. These guidelines are as follows:

1. Consumer goods mean all goods and items brought in the market for sale and are meant for the use and consumption of the consumers;

2. Cost of production means cost incurred directly or indirectly by the manufacturer in the production of goods;

3.Printing means printing of the cost of production and retail price at a visible place on the product in Hindi and English and the local language of the place it is sold; and

4. Maximum retail price means such price at which the product shall be sold in retail and such price shall include all taxes levied on the product.

The VAT is calculated over and above the Sell Price.

So the calculation is:

Sell Price + VAT = MRP
Rs. 95/- Rs. 5/- Rs. 100/-

VAT is governed by the State VAT legislation (VAT Acts of the particular State). The percentage of VAT varies from State to State within India.

In other words, MRP includes all taxes including VAT and no retailer can charge a consumer over and above MRP. Below MRP, however, is permissible and fairly common.

We will look at two scenarios

  1. Where flat percentage of discount is offered on the MRP.
  2. Where the cost of goods is reduced to particular amount, that is, the sell price is discounted.

In the first scenario the taxes including the VAT forms part of the MRP and discount is offered on the total MRP. The consumers must note that the ‘Sale’ here should specify that the discount is on MRP. If this is the case, then no extra taxes can be charged and if the retailer does so, he will be liable under the Consumer Protection Act.

For example: If 40% discount on MRP of Rs. 100/- is offered, then the total cost of the item will be Rs. 60/-. No extra taxes can be charged.

 We would also like to add that this is not a normal practice and rarely (never!?) do brands offer a discount/sale on MRP.

 The second more likely and common scenario is when the discount or sale is offered on the cost of goods which does not include the taxes and consequently, taxes are added on the discounted price.

A possibility here is that of the dealer misrepresenting the MRP as sell price in the advertisement and then charging taxes over and above the price.

For example: There is a sale going at Arrow where the cost of shirts/T Shirts is reduced from Rs. 799/- to Rs. 499/- and additional VAT is charged on Rs. 499/-. The dealer can argue that Rs. 499/- is the sell price and hence VAT is applicable.

If the dealer has misrepresented the discount by making false advertisement, he can be held liable under the Consumer Protection Act, 1986 in addition to relief under the Central Excise Act or the State VAT legislation.

The practice of sale or discount is an industry/market practice and does not really have a legal background and/or regulations.

The only precaution that we can suggest for the consumers here is to ask the right questions and carefully understand the terms of the discount being offered. The consumer has to be sure that the price list does not mention the condition ‘separate taxes applicable’ and if it does, (which is usually the case), take care that the price being discounted is the sell price not the MRP. 

Retailers Also Liable For Selling Defective Products, Says Consumer Forum.

Retailers and not just the manufacturers are also liable for selling a defective product, a consumer forum in Delhi ruled, directing a mobile retail store, Hotspot Retails Ltd. to pay Rs. 23000 to a customer for selling him a defective mobile. For complete story, see http://www.moneycontrol.com/news/current-affairs/retailer-also-liable-for-selling-defective-product-forum_725243.html.

Is the brand not giving you the promised free gift? Haq se maango!

Have you ever wondered, whether a free gift offer made by a retailer is legally binding? What can be done if he refuses to give you the free gift or the prize offered by him?  Well, if you are still wondering, read along.

Haq Se Maango - Brand not delivering the free gifts

Is denying a free gift an unfair trade practice?

According to the Consumer Protection Act, it is an unfair trade practice when a retailer offers a gift, prize or any other item with the intention of not providing them as offered or when he creates an impression that something is being given free of charge when it is being covered in some other way. So, the answer is yes. Not giving a free gift, without any genuine reason, is an unfair trade practice. You can file a complaint with the consumer forum (here is our No Nonsense Guide to filing your complaint) if you are denied any free gifts or prizes offered by any company/trader.

Some examples too

One Mr. Mallaiyah decided to buy an Onida television after seeing an advertisement, which said that a TV stand will be given free with certain models of Onida. At the time of the purchase, the retailers informed him that, due to a shortage in supply, the TV stand will be delivered to him only after three days. To Mr. Mallaiyah’s dismay, the TV stand was not delivered to him even after one week. All communications made with the retailer and the manufacturer in this regard went futile. After some time the retailers informed Mallaiyah that the TV stand is available for delivery, but asked him to pay an extra amount of Rs 1000. Mallaiyah took the issue before the District Consumer Forum. The court decided in his favor. He was compensated with an amount of Rs. 25,000 and direction was given to the retailers for free delivery of the TV stand. The rationale used by the court in this case is that there is a deficiency of service when the retailers failed to deliver the TV stand. See here

In another case the District Forum fined M/S Bharati Airtel Ltd with Rs. 10,00O for not providing the complainant with the free flight ticket, which was offered to the customers of a certain postpaid connection. The State Commission, on appeal by Airtel, reduced the fine amount to Rs. 5,000. See Here

Another interesting point

Many retailers try to entice buyers with free gift items. Therefore, if the company never had any intention of giving the free gift or does not do so, it would be considered an unfair trade practice as per the Consumer Protection Act.

Just to clear any doubts, let us say if the company does give you the free gift or service but you are unhappy with its quality or the service is not up to the mark. Can you then approach the consumer forum as well? The answer is yes because as a consumer your decision to buy the main product or service was made with the free gift offer in mind as well and you basically purchased both the items and theoretically paid for them.

Conclusion

When a retailer offers a commodity or a service as a free gift, it is the consumer’s right to get that and it is the retailer’s duty to make sure that it is available to the consumers. The consumers should specifically ask for any such offers and should take legal action against any retailer who denies them.

Haqq se maango, not only Priya gold biscuits but also the free gifts with it, if any.

Thanks to our intern Peter Adam, a NUJS, Kolkatta student for the research and draft of the article.

 

File your consumer complaint here.