Another complaint against airline. Another baggage lost, compensation gained. I, really, sometimes feel that I should lose a baggage at some airport. Harassment aside, the sum offered by consumer courts in lieu of all the trouble, sometimes make that prospect really tempting.
Till the time I lose baggage, here is the latest one. A consumer forum in New Delhi has ordered Kuwait based Jazeera airways to pay Rs. 50,000 as compensation to a passenger whose baggage had been lost in transit from Dubai to Delhi.
The forum rejected the airlines offer of about Rs. 19000, which did not include the mental harassment and trauma. The forum held airline guilty of deficiency in services and ordered into pay Rs. 40,000 as compensation and Rs. 10,000 as litigation cost.As some relief to the airline, the forum refused to hold it liable for the valuables lost that were kept in the airline, holding the consumer equally responsible for the loss as she kept the valuables in the luggage.
Jazeera Airways To Pay 50K For Losing A Passenger’s Luggage (Business Standard)